Privacy Policy

1. Introduction

SunVolt Energy ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us via WhatsApp, email, or other channels.

2. Information We Collect

Personal Information: Name, email address, phone number, company name, position, country, and shipping address provided through contact forms, WhatsApp inquiries, or email communications.

Business Information: Company details, order history, product preferences, and communication records related to our business relationship.

Technical Data: IP address, browser type, device information, and usage patterns when visiting our website.

3. How We Use Your Information

• To respond to your inquiries and provide product quotations
• To process and fulfill orders, including shipping and customs documentation
• To communicate with you about orders, products, and services
• To improve our website, products, and customer service
• To comply with legal obligations and enforce our terms

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Shipping carriers and freight forwarders for order delivery
• Payment processors for transaction processing
• Government authorities as required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order records are retained for a minimum of 5 years for tax and customs compliance.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

8. WhatsApp & Third-Party Services

Our communications via WhatsApp are subject to WhatsApp’s privacy policy. If you contact us through third-party platforms, their respective privacy policies apply to your interactions on those platforms.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us:

WhatsApp: +86 130 2512 4521
Email: yixiao1221@outlook.com
Location: Foshan, Guangdong, China