Warranty & Support

Our Commitment

2-Year Warranty on All Products

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2-Year Coverage

All SunVolt power stations come with a 2-year warranty from the date of shipment. Covers manufacturing defects and battery performance.

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Battery Performance

LiFePO4 batteries guaranteed to retain 80%+ capacity after 2000 cycles. Replacement if below threshold during warranty period.

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Parts Replacement

Replacement parts shipped within 3-5 working days. Local warehouse stock available for select markets.

Warranty Details

What Is Covered

Manufacturing defects in materials and workmanship
Battery cells that fail to hold charge or degrade below 80% capacity
Inverter/charger circuit board failures under normal use
LCD display and control panel malfunctions
AC/DC output port failures
Charging adapter and cable defects

Not Covered

Damage from misuse, accident, or improper installation
Water damage / liquid ingress (unless IP-rated model)
Unauthorized repairs or modifications
Normal wear and tear (cosmetic)
Force majeure events
Consumable items (fuses, filters)

RMA Process

How to Claim Warranty

Contact Support

Message us on WhatsApp with your order number, product serial number, and a description of the issue.

Diagnosis

Our technical team will diagnose remotely or request photos/videos within 24 hours.

Solution

We provide repair instructions, replacement parts, or a replacement unit depending on the issue.

Resolution

Parts shipped within 3-5 working days. Replacement units shipped within 7-10 working days.

Technical Support

We Are Here to Help

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WhatsApp Support

Response within 1 hour during business hours. Available 7 days a week.

Chat Now

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Email Support

For detailed technical inquiries and documentation requests. Response within 4 hours.

Send Email

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User Manuals

Download product manuals, troubleshooting guides, and quick start cards.

View Resources

Support FAQ

Common Support Questions

How do I start a warranty claim?▼

Contact us on WhatsApp with your order number and a description of the issue. Our team will respond within 1 hour to diagnose and provide a solution. Have your product serial number ready (found on the bottom of the unit).

Do I need to return the faulty unit?▼

In most cases, no. We will diagnose the issue and send replacement parts or provide repair instructions. For complete unit replacements, we may request return for quality analysis at our expense.

What is the response time for technical support?▼

WhatsApp: within 1 hour (business hours GMT+8). Email: within 4 hours. For urgent issues, WhatsApp is the fastest channel.

Do you provide on-site support?▼

For large distributor partners, we offer remote technical support and training. On-site support can be arranged for container-level orders. Contact us for details.